I can't see the image on commercials - only a white square and sound - help! (alt: triangle circle crap)

You have Quicktime 6? Good. :) [that you are a logged in super adgrunt kinda goes without saying..]


The solution: If you have a soundbar but no picture - this is a surefire sign that your Quicktime isn't up to par - make sure it has all components installed by starting the program Quicktime player and checking under the menubar -> Help -> Update existing Software.
It won't download any components if you aren't lacking any.
it looks like this on a Mac - on a PC you may just get that weird "triangle-circle-square" symbol instead.

please check or simply upgrade your Quicktime software it'll sort it out.
Try Apple.com support and Quicktime Support

Apple have a great tool - The Quicktime Installation Check is a great tool which can check if you have all components intact.
There is also the Quicktime Components Page with links and explanations on each component.

Mapping problems

The operating system and the browser associate a plug-in or program with every file type depending on the file name's final letters, or suffix. Most QuickTime files have the suffix ".mov". To get the proper program or plug-in to open a file, the suffix must be mapped to it. In other words, your browser has to be told if it sees a file that ends in .mov, it should use the QuickTime plug-in to open it. Mapping is normally done automatically when you install, but it is possible something interefered with the process. Mapping can go wrong at two levels, the operating system or in the browser. Here's how to check.

Mapping on Netscape. Select Edit > Preferences > Navigator > Applications > QuickTime video. Make sure it is "helped by" QuickTime Plug-in. If it is not, click on "Edit" and in "Description" type "QuickYime video", in "MIME" type "video/quicktime", and in "Suffixes" type "qt,mov". Under Plug-ins, select QuickTime. If there is no QuickTime video listing under "Applications", click "New" and enter the info above.

Mapping on Internet Explorer. Select Edit > Preferences > Receiving Files > File Helpers. Sort by "Extension" and scroll down to ".mov". If it is not there click "Add". The "Description" should be "QuickTime Movie". "Extension" should be ".mov". "MIME type" should be "video/quicktime". "File type" is "MooV". "File creator" is "TVOD". "Encoding" is "Binary" for incoming and outgoing. Finally, handling should be set for "View with plugin" and the QuickTime plug-in should be selected from the list. If it is not in the list, it has not been installed!

Mapping on Windows. Right mouse click on the Windows desktop and go down to "Preferences". This will bring up your "display" control panel. Go to Web > Settings > File types and find QuickTime in the list. Click on it to select it then "edit". Now go find QuickTime on the machine usually C:WindowsProgramsQuickTime. You will now have told Windows to use QuickTime for this file type and not Windows Media Player.

Mapping on a Mac. It is extremely rare to have a mapping problem on a Mac. In any case, just for the health of your Mac it is a good idea to rebuild the desktop once a month. This simple process can cure any number of minor ills, especially mapping problems. To do this, restart the Mac. As it starts to restart, hold down the command (Apple) key and the option key simultaneously. A window will ask you if you want to rebuild the desktop. Click "yes." Depending on the size of your disk, it may take a few minutes.